Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. Visa, Mastercard, Paypal, Checks, Money
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow adult sites.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found
here Login with
the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly
Q. Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup automatically within 15 minutes of ordering.
Q. Are there any hidden costs, or setup fees?
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.You
are still able to unzip files on the server using our file manager as well
as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you
can email us requesting your dns.
Q. Do you have a manual for our control panel?
A. Go to
Q. Where do I go to login to my control panel?
A. You go to
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management"
inside of domain management you will see a place to manage and add
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the
Q. Why doesn't my ftp password change when I change my Cpanel
A. Please allow 24 hours for your FTP password to sync with your Cpanel
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is
Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
Q. How can I setup webmail to go directly to horde, neomail or squirrel
A. Login to the one you prefer to use after doing so copy the entire url
from your address bar. You will not login to your cpanel and create a subdomain
to go to the address you just copied.
Q. None of my cgi scripts are working on the server. How do I get them
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is
created you can manage it from phpmyadmin. This can be found at the very
bottom of the MySQL page.
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.0.15
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable
Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within
thirty days, and we process your refund in less then 24 hours.
Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be
Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password,
and why you wish to cancel. You must also include "I give you permission
to delete my website and all of it's content."
Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/
A private ssl would display as https://www.yourdomain.com
in the address bar.
Q. How do I purchase a private ssl from you and what type is it?
A. Please email to do so.
Q. Whats the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require
Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to
install it there will be a $30.00 installation fee.
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will
need to ask the
purchased it from.
READ THIS BEFORE SETTING UP A
A. To create a sub domain cpanel asks for the name you
wish to use. MAKE SURE the subdomain name you give it doesn't have a folder
already named that name. If it does the sub will not work. Example... I want
to create the subdomain test.hostgator.com so my sub name is going to be
test. If I already have a folder in my ftp named test I need to delete it
or rename it to something different before I create the subdomain with the
test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything
that replaces the www in a domain
name.forum.aol.com is a subdomain. www.forum.aol.com
is not a subdomain.
Q. What is an addon domain?
A. An addon domain is a fully functional domain that
will work out of a folder in your main sites ftp.
READ THIS BEFORE SETTING UP AN
You cannot create an addon domain if your dns hasn't
proprograted to the server already. So after you change the sites dns you
are trying to add you will need to wait 24-48 hours before attempting to
create your addon domain.
A. There are three fields cpanel asks for when creating
an addon domain.
1. "New Domain Name:"
You will put in the newdomain.com do not put www in the name!
Name:" This will be the folder cpanel creates in your main accounts ftp.
MAKE SURE that the name you give it doesn't already have a folder. Example...
If you want to give it the username chris. You cannot have a folder in your
account named chris already. If you do and still try creating the username
for the addon domain to be chris you will mess a lot of things up!!!
3. "Password:" fill in any password
you want here.
Q. Help I added an addon domain why did it say subdomain
A. It creates it as a subdomain by creating the folder
within your main sites ftp. Please ignore this! It is a fully functional
domain name. It is only called a subdomain when in fact it is an addon